Urgent warning: Fraudsters impersonating Vietcombank staff to promote credit card openings

28/02/2025 16:57

Vietcombank strongly warns customers about a recent wave of scams where fraudsters impersonate Vietcombank employees or call center representatives to deceive individuals into applying for credit cards.

FRAUDULENT CALLING SCHEME

Scammers pose as Vietcombank staff and contact customers via phone calls, SMS, Zalo, Messenger, and other platforms, urging them to apply for a virtual debit card or a credit card.

Some reported fraudulent phone numbers include: 02366888766, 02488860469, 02888865154, and more.
In some cases, customers receive an automated call with a fake message stating:

Congratulations! You are eligible for a credit card from Vietcombank. Press 1 to proceed or 0 to speak with an agent."

If the customer presses a key, the scammer disconnects the call and later calls back, pretending to be a bank employee. They then attempt to steal personal and banking security information.

DEMANDING SENSITIVE INFORMATION

Fraudsters often request customers to provide sensitive card details, claiming it is necessary to link their cards to an e-wallet, which ultimately allows them to steal funds from the account.
- Card details: Card images, printed card number, name on the card, screenshots from VCB Digibank displaying full card numbers.
- OTP (One-Time Password) sent to the customer’s registered phone number.
Bank account details , personal information (Citizen ID, biometric images), and confidential banking credentials (passwords, OTPs).
Payment of fraudulent fees such as application fees, issuance fees, etc.

VIETCOMBANK'S URGENT ADVISORY TO CUSTOMERS

1	NEVER share confidential banking details! Vietcombank WILL NEVER ask for customers’ security information (card details, VCB Digibank passwords, OTPs) under any circumstances.
2	Do NOT click on suspicious links or scan unknown QR codes. *Vietcombank does NOT send emails, SMS, or social media messages containing clickable links.*
3	Only trust official Vietcombank communication channels. *For any inquiries, always refer to verified* Vietcombank sources listed below.**
4	Stay informed and follow security guidelines. Regularly review the Safe Transactions Guide on Vietcombank's official website: *(Homepage → Featured News → Risk Warnings)*

OFFICIAL VIETCOMBANK CONTACT CHANNELS

Website

Ensure the website has a lock icon in the address bar for security verification.

Fanpage

Vietcombank’s official Facebook page is marked with a blue verification badge

Customer Service Hotlines

1900545413 (for general inquiries)
18001565 (for Priority Banking customers)
Dedicated Customer Support: Contact details available on VCB Digibank under (Settings → Contact Vietcombank → Assigned Relationship Manager).

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